Services

STRATEGIC ADVISORY SERVICES

Contineo’s Advisory Solutions provide executive-level strategy and guidance in pre-implementation planning, clinical transformation, population health, value based care & quality measure compliance.

Population Health & Value Based Care

Population Health Management focuses on patients’ overall well-being, including chronic disease management and preventive care, coordination of care, and support for self-management. It lets your organization achieve the ultimate goal of providing ongoing comprehensive care, with improved care at a lower cost.

Managing population health is tied to an increasing number of government regulations and quality initiatives. Initiating and Implementing a population health management strategy has proven to accomplish more of the recommended care steps for patients and meet requirements for reimbursement by Insurance companies. It can also help your organization satisfy requirements associated with Patient Centered Medical Home (PCMH) and accountable care initiatives, manage alternative payment models, and qualify for risk adjustment associated with the CMS hierarchical condition categories (HCC) model.

By implementing a population health management strategy, your organization can:

  • Incorporate outside data from claims, accounting systems, satisfaction surveys, and other EHRs into actionable analytics and care management workflows.
  • Analyze cost and quality for the entire organization or for specific populations.
  • Stratify patients by risk and focus on patients of the highest risk or cost.
  • Track and manage high-risk patients using evidence-based protocols, using clinical decision support.
  • Identify groups of patients with common care needs and follow up with those groups by placing orders or sending communications.
  • Coordinate care management with a patient’s care team through integrated documentation and clinical decision support in the electronic medical record.
  • Extend your analytics arm to affiliates by showing your physician partners how they are performing in the ACO and value based programs.

Click here to find out more about our Epic Healthy Planet Implementation Services.

Clinical Quality Measures Compliance

Health systems and providers are currently overburdened by the multitude of clinical quality measures and regulatory requirements by both public and private payers. Contineo’s CQM Practice consisting of clinicians, policy experts and certified technical analysts helps providers stay on top of regulatory and quality game by aligning quality measurement metrics and reporting across CMS and private payer programs including MU, MIPSMACRA, DSRIP, UDS, IQR, PQRS, HEDIS, OPPS and JCAHO.  

We assist in building and streamlining your workflows so your EMR system works according to your needs and not vice versa. We can help layout a clear strategy to align clinical practices and workflows with quality programs and ensure successful adherence. This has a positive network effect on improved quality scores, patient satisfaction, outcomes and operational bottom lines.

Our experience with implementing & optimizing multiple data capture processes for various eCQMs gives us the ability to identify overlapping measures that can be reported for multiple programs. This maximizes incentive payments and efficiency while minimizing workflow disruptions & redundancy.

Revenue Cycle Optimization

Our Revenue Cycle optimization practice leverages proven Revenue Cycle Transformation methodologies based on HFMA recommendations. We have proven experience optimizing Epic & Cerner Revenue Cycle workflows – starting at Pre-Admission, and driving efficiency across Patient Access, Case Management, HIM and Revenue Integrity to optimize revenue capture and cash flows.

Pain Points:

  •   High volume of registration errors due to eligibility issues
  •   Ineffective referrals and prior authorization workflow
  •   Insufficient Cash Collections from Insurance
  •   Lack of standard approach to Denials Management and Reporting
  •   Management of high volume denials for low dollar claims
  •   High AR Days 
  •   AR Days for DNFB (charging, coding and claim edits etc.)
  •   AR Days for Outstanding Claims
  •   AR Days for Outstanding Denials
  •   Issues with Self-pay collection

 

Services:

  •   Registration and Real-time eligibility and benefit automation
  •   Referral coordination & Provider accessibility
  •   Patient engagement & collections
  •   Goal-based strategy for reduction of AR Days
  •   Cash Improvement Strategy (Payer)
  •   Denials management and prevention strategy
  •   Custom Reports & Dashboards for cash projections along with key   operational metrics

 

Certified Epic Revenue Cycle Teams:

  • Epic Resolute HB & PB Analysts
  • Epic SBO, Benefits Engine, Charge Router
  • Optum 360, OnBase & 3rd party tools
  • Epic Rev Cycle Reporting (Clarity/RWB)

TECHNOLOGY CONSULTING SERVICES

Contineo works with healthcare provider organizations to successfully plan, implement and optimize their EMR software and demonstrate Meaningful Use with complex and critical clinical systems. Our Project Teams have implemented and optimized clinical and revenue cycle systems from Epic, Cerner, NextGen, Allscripts and other leading vendors. Our Technology Consulting Services complements our Strategic Advisory Services to provide clients an integrated suite of services from assessment, strategic planning, selection, system implementation, project management, testing and post-go-live optimization.

EMR/EHR Implementation & Optimization

Contineo specializes in EMR/EHR implementation and optimization and will leverage are industry leaders in this area, and will work to ensure that you get a return on your investment. Our consultants can leverage your team’s effort in all stages of a system’s lifecycle and work to ensure optimum ROI.

  • Assessment and Implementation planning
  • Implementation Build & roll out
  • Go-Live and Production Support
  • Continuous optimization
  • Upgrades & Decommissioning

 

We match industry best practices with your needs. We have consultants who are certified in Epic, Epic, Cerner, NextGen, Allscripts and other leading vendors.who understand your challenges and can customize each system to better address your organization’s specific needs. Contineo’s project managers, subject matter experts, analysts and trainers all have one goal in mind – to hit the ground running and make your project a success.

We have proven expertise in Epic Implementation & Optimization in the following domains:

  • EpicCare Ambulatory, MyChart, Security
  • Epic Healthy Planet, Registries
  • Enterprise BI/DW (Caboodle, Clarity, RWB)
  • Data Integration (Epic Bridges, Interconnect, Cache)
  • Epic Ancillaries (Beaker, Willow, Radiant, Beacon)

 

Our Cerner Practice comprises of Project Managers and certified Analysts in Cerner PowerChart, FSI integration, PharmNet, PathNet, SurgiNet, RadNet & FirstNet.

Our Optimization practice focuses on broad efficiencies to provide measurable savings with an innovative ROI-based approach and proven industry experience.

Click here to learn more about our Post Go-Live Optimization

EMR Business Intelligence/Analytics

We have a robust Epic Enterprise BI/DW practice with successful full life cycle implementations at various healthcare clients including Yale New Haven, Dartmouth Hitchcock NH, Denver Health CO, Children’s CO, Harris Health TX & John Muir Health, CA.

Certified Epic BI/DW Consulting Services:

  • Epic Clinical and Financial Reporting (Clarity, RWB, Chronicles)
  • Epic Caboodle (CDW Star), Clarity ETL
  • Epic Radar, Slicer Dicer, Tableau & Qlik
  • SQL SSRS, SAP BO WebI & Crystal Reports
  • Epic Healthy Planet & Registries Reporting

 

Revenue Cycle Reporting:

Custom reports to identify revenue loss and enable revenue cycle optimization:

  • Missing Charges & High Charge Lags
  • Bad-Debt Collections
  • High Denial Rates
  • Charge KPI Metrics to identify lost revenue

 

Clinical Quality Measure Reporting & Validation:

Custom Reporting to ensure CQM attestation

  • MU, MACRA/MIPS,
  • DSRIP, UDS, JCAHO & State
  • PQRS, HEDIS

 

Caboodle/Cogito Implementation:

  • Scope & hardware analysis for Caboodle.
  • Legacy Data Conversion into SSIS Packages
  • Caboodle Implementation along with Slicer Dicer.
  • 3rd Party Data migration (MSSP, Press Ganey etc)
  • Testing, Validation, training and documentation

 

Analytics:

  • Patient risk stratification models (Re-admission risk for CHF/Sepsis/CJR),
  • Utilization Management and Medication Adherence analytics

 

 

Affiliate Solutions & Managed Services

Contineo’s Affiliate Solutions extend Epic to affiliated physician practices and hospitals as well as rapid implementation for acquired sites.

Epic Community Connect:

Contineo has proven experience with large scale, complicated and successful implementation of Epic Community Connect, Affiliate & EpicCare Link practices as part of acquisition or merger with a larger practice already on EpicCare Ambulatory. We understand the core need of health systems for secure and user friendly EMR Systems and interoperability of information exchange with community or outside hospitals.

Click here to learn more about our Epic Community Connect Practice.

Epic e-Consult :

eConsult in Epic provides PCPs with point-of-care decision support on referral appropriateness and allows them to receive timely specialist recommendations on lower-complexity referral problems. The primary care physician can add images to a patient’s chart in Epic or using Haiku or Canto (on smart phones and iPad).

Contineo has collaborated with PCPs & specialists to introduce the e-Consult program, gather feedback on clinical and operational components and set expectations for goals to be achieved. Our implementation team will gather baseline data on the population, visits (primary care, specialty care), referrals, and billing (professional, facility, and technical fees and build custom templates including SmartPhrases, SmartTexts, and SmartLists and SmartForms Documentation Flowsheets.

Click here to learn more about our Epic e-Consult Practice.

Managed Services:

Contineo’s Managed Services offers certified and experienced consultants for less than the cost of a full-time employee and allows healthcare organizations to engage team members in more strategic organizational initiatives by offloading their Epic support and maintenance.

  • Ambulatory Application Support
  • Master File Maintenance
  • Tickets & Issue Resolution
  • Testing, Validation & Updates

 

We also have a managed BI/Reporting Practice that can remotely develop various standard and custom reports in clinical, financial and quality domains. We have over 50 certified Report Writers in Epic Clarity, Epic RWB, SAP BO, Crystal Reports, SSRS, Cerner CCL, Tableau, Qlik & Epic Slicer Dicer.