Successful MyChart Service Desk projects start with the understanding that we are an extension of your organization. We take this responsibility very seriously and foster a culture blending technical competency with a strong commitment to provide courteous and prompt service for every patient. We measure our success via customer surveys and service level tracking to ensure we are maintaining performance levels in keeping the highest customer service standards.
Epic MyChart Service Desk
A dedicated, competent and friendly US-based Epic MyChart team
Contineo’s Epic MyChart Service Desk, based in our facility in Dayton, OH, is led by expert Epic Certified MyChart analysts and Epic Certified and Credentialed Technical and Clinical staff who work around the clock to assist patients with access and directions for MyChart.
Whether it’s a basic password reset, end-user navigation, optimization or enabling more complicated features such as direct scheduling, online billing, and enabling proxy access, our team provides exceptional customer service with immediate and expert help. Providing patients convenient access to their own health information across multiple devices engages and empowers them to be more proactive in the management of their health, while freeing up your internal staff to focus on strategic and core initiatives.
Available, capable and experienced
Our staff is prepared to answer the call 24 hours a day, 7 days a week to augment your support team providing, but not limited to, tasks that include:
Login Support
Navigation
Assistance MyChart
Feature Support
Password Resets
Telehealth and Video Visit Assistance
Support MyChart Patient Education
Technical Support
Our experienced team will include a Lead Epic MyChart Certified analyst who has been with Contineo for, on average, 4.5 years, providing beneficial continuity and an expectation that they become expert at servicing your organization. The result of this will be an enhanced level of customer service, a reduction in the need for external escalation, and improved outcomes when compared to a traditional help desk solution.
First Call Resolution
Epic trained professionals committed to helping solve the challenges in the first call. In-House Epic certified escalation to improve those odds and overcome more challenging calls without involving your staff.
Patient Support that Exceeds their (and your) Expectations
Epic trained professionals committed to helping solve the challenges in the first call. In-House Epic certified escalation to improve those odds and overcome more challenging calls without involving your staff.
24 x 7 x 365
Whether you need overnight coverage, gap coverage, or a full time service desk, our Ohio-based team is ready to serve you 24 hours a day, 7 days a week, and 365 days per year. When your patients call, we’ll be here.
Reach out to Janette Manke today at 970.819.6035 or janette.manke@contineo-health.com or contact us here.