Dartmouth-Hitchcock (D-H) is a nonprofit academic health system that serves a patient population of 1.2 million in New England. Anchored by Dartmouth-Hitchcock Medical Center in Lebanon, NH, the system includes the Norris Cotton Cancer Center, one of only 41 Comprehensive Cancer Centers in the nation; the Children’s Hospital at Dartmouth-Hitchcock; affiliate hospitals in New London, NH, and Windsor, VT; and 24 Dartmouth-Hitchcock Clinics that provide ambulatory services across New Hampshire and Vermont.

Contineo Health’s team worked on D-H’s large-scale EPIC implementation and optimization. Overall Contineo’s analysts were responsible for the build, test and optimization of Reporting Workbench (RWB). During the first phase, our analysts helped in the build and testing of NOVA/RN; which involved troubleshooting tickets from the support team. In the optimization phase, our team provided support for the In Basket and Chart Review team. This involved requirements gathering and build out. In the final phase of the project, our analysts were responsible for the build of multiple INIs including but not limited to Department – DEP, Order Transmittal Destination Mapping – LOM, Workstations – LWS, Results Routing – LRS, Profiles – LPR, Systems Definitions – LSD, Medications – ERX, Security Classifications – ECL, Provider – SER, Employee – EMP, Preference Lists – LPF and EPD, In Basket Classes and Pools (Registries) – Category Lists and HIP, Procedure – EAP.